What aspect should be provided when referring a member to financial counseling?

Providing accurate information about what to expect is crucial when referring a member to financial counseling. This ensures that the member understands the nature of the service, what it entails, and how it can specifically assist them with their financial situation. Clear expectations help to build trust and prepare the member for the process, allowing them to feel more comfortable and engaged.

When members receive precise details about the counseling process, including what kind of support will be offered and the potential steps involved, they are more likely to take full advantage of the services provided. This preparatory information also aids in setting realistic expectations, thereby reducing the likelihood of misunderstandings or disappointments during the counseling sessions.

Providing vague information can lead to confusion and may discourage a member from seeking the help they need. Sharing details about other members' experiences may not accurately reflect what a new member will encounter, and focusing solely on positive outcomes can create an unrealistic view, potentially leading to disillusionment if the member's experience differs. Thus, precise, accurate information is essential for effective referrals to financial counseling services.